🔒 Legal Information

CX12's Privacy Policy — Your Data, Our Responsibility

Cx12 is fully committed to protecting your personal information. Read this Privacy Policy to learn how we collect, use, and safeguard your data.

Last updated: January 2026
Encrypted Data

SSL & AES-256 Protection

Never Sold

Not to third parties

Your Control

Delete your data

Transparent in Bengali

Written in plain language

1 Introduction & consent

By using cx12 (cx12.app), you agree to this Privacy Policyby consenting to the collection and processing of your personal data as described herein. We take your trust extremely seriously.

This policy explains what types of data CX12 collects, why we collect it, how we use it, and the steps we take to keep your information safe. Our goal is Full Transparency to keep you informed so you can make conscious decisions.

CX12's Privacy Policy Developed in compliance with applicable data protection regulations in Bangladesh and international best practices. If you have any questions about anything outlined in this policy, please don't hesitate to contact our support team.

This Privacy Policy applies to the CX12 website, mobile app, and all associated services.

2 What Information We Collect

CX12 collects information from users at various stages. Here's a detailed breakdown:

At the time of registration

  • Full name, date of birth, and nationality.
  • Email address and mobile number.
  • Password (stored in encrypted form).
  • Preferred currency and language.

During identity verification (KYC)

  • Copy of National ID or passport.
  • Proof of address (utility bill or bank statement).
  • Selfie or photo ID (where applicable).

Automatically collected during use

Data Type Purpose
IP Address Security & Location Verification
Device Information & OS Service optimization
Browser type Ensuring the Best Experience
Betting History Account Management & Reporting
Transaction Information Financial record retention
Login Times & Sessions Security monitoring

3 How we use your information

Cx12 uses the information it collects for the following purposes:

  • Account management: To create, verify, and manage your account.
  • Service Delivery: To accurately deliver Sports Betting payouts, jackpots, and other benefits.
  • Financial Transactions: To process deposits, withdrawals, and bonuses.
  • Contact: For important updates, promotional offers, and support.
  • Security: To prevent fraud, money laundering, and account hacking.
  • Legal compliance: To meet regulatory requirements.
  • Improvements: Analyzing user behavior to improve and enhance the platform experience.

Marketing Communications: You can opt out of promotional emails or SMS at registration or at any time thereafter.

4 Cookies & Tracking Technologies

On the CX12 website and app Cookies and similar technologies are used. These small data files are stored in your browser or on your device.

Types of cookies we use:

  • Essential cookies: Essential for maintaining login sessions and core functionality.
  • Performance Cookies: To analyze site usage patterns and improve your experience.
  • Functional Cookies: To remember your preferences, such as language and theme.
  • Analytics cookies: To understand traffic statistics.

You can disable cookies through your browser settings, though doing so may limit certain features of the platform.

5 Sharing Data with Third Parties

CX12 Your Personal Data Never sold. However, your information may be shared in the following limited circumstances:

  • Payment Processors: With partners such as bKash, Nagad, and Rocket to process transactions.
  • Identity Verification Services: With authorised institutions to complete KYC verification.
  • Legal Authorities: By court order or regulatory mandate.
  • Technology Partners: Cloud hosting providers supporting platform operations.

All third-party partners are bound by strict confidentiality agreements and may only use your data for specified purposes.

6 Data Retention Period

How long CX12 retains your data depends on the type of information and applicable legal requirements:

  • Account Information: For the duration of the active account and up to 5 years after closure.
  • Financial Transaction Records: A minimum of 7 years, as required by law.
  • KYC Documents: In accordance with regulatory guidelines.
  • Log & Session Data: Up to 1 year.
  • Marketing Preferences: Until you opt out.

Once the designated retention period expires, your data will be securely deleted or anonymized.

7 Your Data Rights

As a cx12 user, you have the following rights:

Right to access

You may request to view the information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to erasure

You can request deletion of your data at any time, unless we are required by law to retain it.

Right to Portability

You can request a copy of your personal data at any time.

Right to restrict processing

In certain circumstances, you can request that we restrict the processing of your data.

Right to Object

You may object to the use of your information for marketing purposes.

To exercise any of your rights, please support@cx12.app. We will endeavour to respond within 30 days.

8 Children's privacy

Cx12 is fully Under 18 Not intended for minors. We do not knowingly collect any data from individuals under the age of 18.

If a minor is found to have registered an account by mistake, that account will be closed immediately and all associated data will be deleted.

If you believe a minor is using CX12 without your permission, please notify our support team immediately.

9 Security Measures

To protect your data, cx12 employs industry-leading security technologies:

  • SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
  • AES-256 Encryption: For stored sensitive data.
  • Two-factor authentication (2FA): An additional layer of security for your account.
  • Firewall & DDoS protection: Prevention of unauthorized access.
  • Regular Security Audits: Regular audits conducted by independent third parties.
  • Staff training: Regular data protection training for all staff.

That said, no online service is 100% risk-free. We strongly advise you to stay vigilant — use a strong password and never share your login credentials with anyone.

10 Privacy Policy Changes

CX12 reserves the right to update this Privacy Policy reserves the right to update. For significant changes, we will:

  • We will send a notification to your registered email address.
  • Display a notice on the platform.
  • Update the "Last Updated" date on this page.

Continued use of CX12 after a revised policy is published will be considered acceptance of the updated terms.

11 Contact & complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection TeamContact us at:

  • Email: support@cx12.app
  • Live chat: On the website & app, 24/7
  • Response time: Typically within 48 hours

For more information, visit our FAQ page and Terms & Conditions View.

What Sets cx12's Privacy Policy Apart

We believe data protection is not just a legal obligation — it is our moral responsibility to you.

Military-Grade Encryption

Every transaction and piece of data is protected with AES-256 encryption — the same standard used by banks.

Your Data Is Never Sold

Your personal data is never sold or shared with advertisers or third parties.

Control in your hands

You have the full right to view, correct, or delete your data — submit a request at any time.

Clear and plain language

Our Privacy Policy is written in plain English — no fine print, no legal jargon hiding anything from you.

Regular Security Audits

Independent security experts regularly audit CX12's systems to identify and address potential vulnerabilities.

Dedicated Privacy Support

For any data-related queries, our specialist team responds within 48 hours.

🔒 Your Information Is Secure — Join with Confidence

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